01
Tell us about it
Send the device model and a description of the fault. We reply with the next steps.
Mail-in repairs
How it works
We send your prepaid shipping label, manage the delivery arrangements and confirm the cost before any repair begins.
02
Use your prepaid label
We email you a prepaid shipping label and clear instructions. Pack the device, attach the label and hand it to the named carrier; we handle the logistics.
03
Assessment and quote
We diagnose hardware and software faults, explain what is wrong and give you a price. Nothing is repaired until you agree to it.
04
Tested and returned
The repair is function tested and the device cleaned, then sent back by a tracked service with your six-month guarantee.
Before you post
Packing your device
- Back up anything you would hate to lose before posting.
- Remove SIM cards, memory cards and cases.
- Include a note with your name and the fault, or your enquiry reference.
- Wrap the device in bubble wrap inside a sturdy box, not a padded envelope.
- Attach the prepaid label we send and use the carrier named in our instructions.
- Keep the carrier receipt or proof of handover until the repair is complete.
Common questions
Good to know
- Do I arrange the postage?
- No. We email you a prepaid label and tell you where to hand over the parcel. We also arrange the tracked return after the repair.
- What if you cannot fix it?
- Our no-fix-no-fee promise means we waive and refund fees connected to an issue we cannot fix. If the device has other issues we successfully diagnose or repair, their agreed diagnostics, repair and shipping charges still apply. Read the full terms.
- Will you see my personal data?
- We only access what the repair and testing need, and we never copy personal files off a device.
- How long does it take?
- Most repairs take a few working days once agreed. If a part has to be ordered we will tell you before you commit.