Draft for review
Six-month guarantee
A six-month guarantee on all our work. That is double what the average repair shop offers, if it offers one at all. Cover runs from the date the repaired device is returned to you, subject to the terms below.
What is covered
The guarantee covers a repeat of the same fault caused by the hardware parts fitted or the hardware or software repair work we carried out.
What is not covered
It does not cover accidental or liquid damage after return, misuse, unrelated faults, new software or data issues, normal wear and tear, or work carried out by someone else after our repair.
Making a claim
Contact support with your repair details and a description of the issue. We may need to inspect the device before deciding whether the guarantee applies.
Our remedy
Where the guarantee applies, we will re-perform the relevant repair or replace the relevant part at no additional charge. Any alternative remedy will be agreed with you.
Your legal rights
This guarantee is in addition to, and does not affect, your statutory consumer rights.
This guarantee sits alongside our repair terms and does not affect your statutory consumer rights.