Phones
Apple, Samsung, Google and other leading brands.
Kent based · UK-wide mail-in service
Your tech, working again.
Tell us what is wrong and we send you a prepaid shipping label. We diagnose hardware and software faults, agree the cost before starting, then send it back tested and guaranteed for six months.
No phone call required. Tell us what you need in your own words and we will take it from there.
On the bench at The Chip Shop
6-monthGuarantee on all our work
£0Postage we arrange, label included
Why your repair is in safe hands
Six-month guarantee
A six-month guarantee on all our work. That is double what the average repair shop offers, if they offer one at all.
No fix, no fee
If we cannot fix the issue, we waive and refund the fees connected to that issue. Fair exceptions apply where other faults were successfully diagnosed or repaired.
Price agreed first
We assess the device and confirm the cost with you. Nothing is charged until you say go ahead.
Prepaid shipping
We send you a prepaid label for getting the device to us, then arrange its tracked return. No courier logistics to organise.
Repair services
What we repair
Hardware damage and software problems, from broken parts and power faults to boot, update and operating-system issues.
Tablets
Android and Windows tablets from major manufacturers.
iPads
iPad, iPad Air, iPad mini and iPad Pro models.
Laptops
MacBooks, Windows laptops and portable computers.
Desktops
Desktop PCs, Macs, all-in-ones and custom builds.
Gaming consoles
PlayStation, Xbox, Nintendo and handheld consoles.
Software services
Not just hardware
Plenty of faults never involve a broken part. If the problem is in the software, that is our job too, and the same no fix, no fee promise and six-month guarantee apply.
Set ups
New device set up, accounts, email, apps and files moved across, ready to use out of the box.
Virus removal
Viruses, malware, pop-ups and suspicious apps removed, with the security gaps that let them in closed up.
Health checks
A full once-over: updates, storage, battery health, startup clutter and anything slowing the machine down.
Software fault & fix
Boot failures, crashes, failed updates and operating-system problems diagnosed and put right.
Help with tech
Nothing broken? We still help
Plenty of people get in touch simply because tech is confusing. If you cannot work out how to install the apps you want, set up a new laptop, move your photos across or get email and printing working, that is a job we are happy to do, without stacking on fees for something that takes us a few minutes.
Ask us in plain words. There is no such thing as a silly question here, and we will explain what we can do.
Ask for a hand- Setting up a new phone, laptop or tablet
- Installing apps and software you need
- Windows or macOS settings and updates
- Email, printers and Wi-Fi that will not behave
- Moving photos, files and accounts to a new device
- Clearing out a slow, cluttered machine
Quick answers
The things people ask first
- What does postage cost me?
- Nothing to organise. We email you a prepaid label, then arrange the tracked return once the repair is done.
- When do I pay?
- After we have diagnosed the fault and you have agreed the price. Nothing is charged before that.
- What if it cannot be fixed?
- You do not pay for that repair. Our no fix, no fee promise applies.
- How long does a repair take?
- Most are finished within a few working days of arriving. If a part needs ordering, we will tell you.
Cracked phone display
A real Chip Shop repair: the damaged display was replaced, then the phone was powered on and checked before return.
How it works
Four steps, no surprises
- 01 / Tell us the faultSend the model and what it is doing. We reply with next steps.
- 02 / Use your prepaid labelWe send the label and instructions. Pack the device, attach it and hand it to the named carrier.
- 03 / Assess and quoteWe confirm the fault and the price. Work starts only once you agree, and if we cannot fix the issue our no-fix-no-fee promise applies.
- 04 / Tested and returnedFunction tested, cleaned and sent back by tracked delivery.
Six-month guarantee
A six-month guarantee on all our work. That is double what the average repair shop offers, if they offer one at all.
Read the termsYour data stays yours
We only access what the repair requires and never copy personal files. Back your device up before posting it, and remove any device lock you can, so we can test the repair.
Not sure it can be fixed?
Some things are beyond economical repair, and we will say so plainly rather than take your money. Ask us first and you will get a straight answer.
Let's get it sorted
Send us the details of your device and we will take it from there. Repairs are our job, not a favour. No question is too small.